Customer Success Manager

EMB Global

About the Role

We are hiring a Customer Success Manager with a proven track record of delivering AI/ML and data-led solutions not just in theory, but in execution. This role demands someone who thrives at the intersection of technology, business outcomes, and client management. If you've played a pivotal role in projects where AI/ML solutions moved from PoC to production and delivered measurable value, this is the role for you.

The ideal candidate comes with a consulting background and a strong academic foundation from a pedigree institution, bringing both strategic thinking and delivery discipline.

Key Responsibilities

• Lead end-to-end client relationships - from onboarding and delivery to ensuring business impact and value realization.
• Act as the voice of the client internally and ensure alignment with delivery, product, and data science teams.
• Navigate complex AI/ML project lifecycles from scope definition to deployment and adoption.
• Translate technical solutions into business impact; manage expectations, risks, and value outcomes.
• Drive client engagement and identify growth opportunities within existing accounts.
• Monitor project success metrics, client satisfaction, and proactively resolve bottlenecks.

Requirements

• 10–12 years of total experience, with 4–5+ years in data/AI/ML project environments.
• Strong experience in consulting firms or client-facing technology delivery roles.
• Demonstrated ability to deliver AI/ML solutions that have gone live and driven business impact.
• Excellent communication, stakeholder management, and problem-solving skills.
• Comfortable working across cross-functional teams in fast-paced, high-stakes environments.
• Education from Tier-1 institutions (IITs, IIMs, ISB, top global universities) is highly preferred.