Customer Success Manager

Our Ideal Candidate

• • An Undergraduate degree in any discipline.
  • 1-3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
  • Full professional proficiency in written and spoken English.
  • Able to solve problems and work under pressure.
  • Smart and scrappy. Able to figure things out on your own.
  • Passionate about making customers happy.
  • Driven, focused, and quick to take ownership of your work.
  • Humble - you’re willing to get into the details and open to feedback.
  • Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
  • Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time.
  • Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.

Responsibilities

• • Own a set of accounts and drive product adoption, renewal, and expansion.
  • Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
  • Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
  • Be the voice of the customers and champion their interests internally.
  • Work closely with the Product and Engineering teams to build what helps your customers.
  • Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.

About Optmyzr

At Optmyzr, we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members who have worked at Amazon, Oracle, Zoho, and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products. We believe in creating a workplace that’s as rewarding as it’s flexible. Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create.

Apply Now

Apply using LinkedIn or share your resume. Our recruitment team will be in touch soon!