Customer Success Manager

About Us

The Opportunity

Customer Success Manager

Customer Success Manager (CSM)

Key Responsibilities

• Foster and nurture strong client relationships through proactive communication, personalized support, and a high standard of service.
• Serve as the main liaison between clients and internal teams, translating client goals into actionable strategies that drive campaign success.
• Monitor and analyze campaign performance, leveraging KPIs and engagement data to identify risks and optimize results.
• Drive client growth and retention by identifying upsell and cross-sell opportunities, collaborating with sales to develop strategic account plans.
• Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation.
• Collaborate across teams—including sales, marketing ops, and product—to deliver a seamless, high-impact customer experience.
  

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3–5 years of experience in a client-facing Customer Success, Account Management, or Customer Service role—ideally within digital marketing, media, or SaaS.
• Strong communication skills—written and verbal—with the ability to simplify technical concepts and build trust with diverse stakeholders.
• Proven analytical and problem-solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions.
• Highly proactive, resourceful, and self-motivated with a continuous improvement mindset.
• Effective collaborator who also thrives when working independently and managing competing priorities.
• Hands-on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage.
  

Why Join Us?

• Be part of a fast-growing digital marketing powerhouse.
• Collaborate with innovative thinkers and creative professionals.
• Make a direct impact on client success and company growth.
• Enjoy a supportive, remote-friendly culture that values autonomy and excellence.
  

Apply Now! Visit ISMG.io to learn more.

• Located in our Mumbai office with on-site presence required M-F.
• Exact compensation varies based on experience level.