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Customer Success Manager

0 - 31 years

0 Lacs

Mumbai/Bombay

Posted:16 hours ago| Platform: Apna logo

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Skills Required

support onboarding training data reports metrics retention marketing management communication negotiation crm salesforce hubspot saas healthcare manufacturing engagement reimbursement development collaborative

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: Serve as the main point of contact for assigned field accounts, ensuring a smooth customer journey Visit client sites regularly to maintain strong relationships and understand evolving needs Support onboarding and training for new clients to maximize early adoption and satisfaction Monitor customer health scores, usage data, and feedback to anticipate challenges or opportunities Partner with Sales teams to identify upsell, cross-sell, and renewal opportunities Advocate for customer needs internally, working with Product, Support, and Operations teams Deliver reports and presentations to clients on performance metrics and ROI Manage escalations with urgency and professionalism to ensure client trust and retention Requirements: Bachelor’s degree in Business, Sales, Marketing, or a related field 3–5 years of experience in Customer Success, Field Sales, or Account Management Proven experience in managing field relationships and customer lifecycle success Excellent communication, negotiation, and interpersonal skills Willingness to travel extensively within assigned territory (up to 50-70%) Proficiency in CRM and CSM tools (Salesforce, HubSpot, Gainsight, etc.) Ability to work independently while collaborating with cross-functional teams Preferred Qualifications: Experience in B2B sales or SaaS environments Industry expertise in [Retail / FMCG / Tech / Healthcare / Manufacturing — adjust as needed] Strong analytical skills and a consultative approach to customer engagement What We Offer: Competitive base salary + performance-based incentives Travel reimbursement and field support tools Professional development and career growth opportunities A collaborative, mission-driven work culture

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