Customer Success Manager

Responsibilities Own Net revenue Retention (NRR) for respective organizations Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money Customization of the training modules for the existing clients by maintaining good relationships. ○ Identify & analyze the client's requirements & propose customized solutions for talent acquisition/branding needs. Interaction with senior management in the client organizations & present Apna's products & services. Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products Sales Analysis, Usage review, and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discover hiring patterns, share of other digital platforms (Naukri, WorkIndia, Shine, Monster, etc.) Manage complex sales situations & acquire clients based on - value-based selling. Following the complete sales cycle and ensuring payment collection. Closely monitoring competitor activities and assisting in planning counter strategies Experience Required Very good verbal & written (english) Good at Excels/data NOTE : Maximum CTC - 7 LPA Mode of Work - Work from Office Show more Show less