Customer Success Manager

Client Success Manager JobTalk.ai (Onsite Pune | EST Shift)

Location:

Shift:

Remote:

About JobTalk.ai

AI Voice Agent built for recruiters

Role Overview

Client Success Manager

This role is client-facing, process-driven, and requires excellent communication skills. You'll become a power user of JobTalk.ai and ensure every customer has a smooth, successful experience.

Key Responsibilities

• Lead onboarding sessions for new customers and train them on JobTalk.ai
• Work closely with US recruiters and staffing teams to understand their workflows
• Set up client accounts, campaigns, and voice agent configurations
• Monitor client usage, troubleshoot issues, and ensure smooth operations
• Provide proactive support to increase customer adoption and retention
• Collaborate with internal engineering and product teams to escalate technical issues
• Track client feedback and contribute to product improvements
• Maintain clear documentation and status updates for each account

Requirements

• 25 years of experience in

  Customer Success, Client Support, or Account Management

• Strong communication skills in English (spoken + written)
• Ability to understand and explain technical workflows
• Prior experience in SaaS, HRTech, or ATS/CRM tools is a plus
• Comfortable working US EST hours (mandatory)
• Fast learner able to master JobTalk.ai and guide clients confidently
• Organized, reliable, and excellent with customer interactions

Preferred Qualifications

• Experience working with

  US staffing or recruiting clients

• Knowledge of CRM/ATS tools like Bullhorn, iCIMS, Greenhouse, etc.
• Prior exposure to AI tools, voice agents, or automation products

Work Model

• Onsite at our Pune office is preferred

• Remote may be considered only for top-tier candidates

  with proven customer success expertise
• Shift timing:

  7:30 PM IST 4:30 AM IST

CTS is in INR