Customer Success Lead

About Aramya:

At Aramya, we’re redefining fashion for India’s underserved Gen X/Y women, offering size-inclusive, comfortable, and stylish ethnic wear at affordable prices. Launched in 2024, we’ve already achieved ₹40 Cr in revenue in our first year, driven by a unique blend of data-driven design, in-house manufacturing, and a proprietary supply chain.

Today, with an ARR of ₹100 Cr, we’re scaling rapidly with ambitious growth plans for the future.

Our vision is bold to build the most loved fashion and lifestyle brands across the world while empowering individuals to express themselves effortlessly. Backed by marquee investors like Accel and Z47, we’re on a mission to make high-quality ethnic wear accessible to every woman.

We’ve built a community of loyal customers who love our weekly design launches, impeccable quality, and value-for-money offerings. With a fast-moving team driven by creativity, technology, and customer obsession, Aramya is more than a fashion brand—it’s a movement to celebrate every woman’s unique journey.

Customer Success Team Lead

Key responsibilities:

• Deliver Exceptional Customer Support

  : Ensure timely and effective resolution of customer issues with a strong service mindset.

• Own Escalations & Quality Assurance

  : Handle escalated cases and run QA checks to maintain consistency and service excellence.

• Improve CX Processes

  : Continuously refine workflows and introduce innovations to enhance customer experience.

• Lead and Develop the Team

  : Train, mentor, and motivate team members to meet and exceed performance standards.

• Drive Reporting and Strategy

  : Generate performance reports to support data-driven decision-making across CX functions.

An ideal candidate MUST have:

• 6–7 years of experience in customer service or excellence roles, with at least 2–3 years as a team lead in D2C, e-commerce, or consumer-facing companies
• Hands-on expertise with support tools across chat, voice, social media, and ticketing platforms
• Strong leadership, communication, and organizational skills
• Comfortable working with data and generating performance reports
• Bachelor’s or Master’s degree in any discipline
• Proficient in both Hindi and English
• Passionate about delivering outstanding customer experiences

Immediate joiners preferred