Customer Success Lead

Job Description

As a Regional Manager for our DMS division, you will play a pivotal role in driving the success of our projects and bring additional revenues in the West Region. This role offers a unique opportunity to lead a team of project managers and coordinators, ensuring timely project delivery while cultivating strong relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs. Key Responsibilities: - Lead with Vision: Oversee and mentor project managers and coordinators, ensuring effective execution and delivery of DMS projects. - Strategic Management: Develop and implement project plans to meet deadlines and quality standards, while aligning with client needs. - Client Engagement: Build and maintain strong relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs, enhancing client satisfaction and trust. - Domain Expertise: Utilize your knowledge in FMCD, building materials, auto components, and supply chain management to drive project strategies and solutions. - Performance Oversight: Monitor project progress, address challenges, and implement adjustments to ensure successful outcomes. - Opportunity Identification: Leverage client interactions to uncover and drive upselling opportunities, expanding project scope and value. - Continuous Improvement: Foster a culture of continuous improvement and innovation within the project team. Qualifications: - Any bachelors degree - 10-12 years of experience in Regional Sales with a proven ability to lead a team for Customer Excellence. - Extensive domain knowledge in Distribution business of FMCD / building materials - Strong leadership, communication, and stakeholder management skills. What We Offer: - Incentives: Performance -based incentives for successful project completion and upselling achievements. - Career Advancement: Opportunities for growth and professional development in a leading technology firm.