Customer Success Head

About SellersCommerce : Founded in 2013, SellersCommerce is a leading cloud-based B2B eCommerce platform built to empower manufacturers, distributors, and retailers with innovative technology solutions. Our mission is to simplify and automate the entire business lifecycle — from catalog and product management to order processing and drop shipping — enabling our clients to focus on what they do best. With a strong commitment to innovation and customer success, we offer scalable solutions that drive digital transformation and agility at a fraction of the cost. Whether a business is replatforming or beginning its digital journey, SellersCommerce is a trusted technology partner helping unlock growth in the B2B space. Role Overview We are seeking a strategic and hands-on Head of Customer Success to lead and scale our customer success function. This role will be part of the end-to-end customer lifecycle, encompassing onboarding, support, growth, and advocacy, across a diverse client base. You will be responsible for driving retention, satisfaction, and revenue expansion, while embedding operational excellence and building a high-performance CS team. This is a mission-critical leadership role that requires a builder mindset, strong customer empathy, data-driven decision-making, and cross-functional influence across Sales, Technology, Product, and Executive leadership. Ideal Profile Must-Have Qualifications 8–12 years of experience, including 3–4 years in CS leadership roles within SaaS, eCommerce, or digital B2B environments. Proven ability to lead cross-functional customer-facing teams and manage complex client relationships. Strong grasp of CS tooling (CRMs, ticketing platforms, analytics tools). Demonstrated success driving retention and expansion in prior roles. Experience in designing scalable processes, onboarding frameworks, and account planning strategies. Functional Skills Strong analytical and structured problem-solving skills. Deep understanding of customer lifecycle and SaaS/recurring revenue metrics. Excellent verbal, written, and executive-level communication. High ownership mindset; ability to build from scratch and iterate fast. Cross-functional collaborator with the ability to navigate internal alignment challenges. Leadership & Cultural Fit Strategic and hands-on: able to think long-term while executing tactically. Empathetic leader who coaches teams to thrive under ambiguity. Values transparency, process rigour, and customer satisfaction. High agency: moves fast, drives alignment, and doesn’t want to be told. Drop your CV to: recruitment@sellerscommerce.com Show more Show less