About SellersCommerce : Founded in 2013, SellersCommerce is a leading cloud-based B2B eCommerce platform built to empower manufacturers, distributors, and retailers with innovative technology solutions. Our mission is to simplify and automate the entire business lifecycle — from catalog and product management to order processing and drop shipping — enabling our clients to focus on what they do best. With a strong commitment to innovation and customer success, we offer scalable solutions that drive digital transformation and agility at a fraction of the cost. Whether a business is replatforming or beginning its digital journey, SellersCommerce is a trusted technology partner helping unlock growth in the B2B space. Role Overview We are seeking a strategic and hands-on Head of Customer Success to lead and scale our customer success function. This role will be part of the end-to-end customer lifecycle, encompassing onboarding, support, growth, and advocacy, across a diverse client base. You will be responsible for driving retention, satisfaction, and revenue expansion, while embedding operational excellence and building a high-performance CS team. This is a mission-critical leadership role that requires a builder mindset, strong customer empathy, data-driven decision-making, and cross-functional influence across Sales, Technology, Product, and Executive leadership. Ideal Profile Must-Have Qualifications 8–12 years of experience, including 3–4 years in CS leadership roles within SaaS, eCommerce, or digital B2B environments. Proven ability to lead cross-functional customer-facing teams and manage complex client relationships. Strong grasp of CS tooling (CRMs, ticketing platforms, analytics tools). Demonstrated success driving retention and expansion in prior roles. Experience in designing scalable processes, onboarding frameworks, and account planning strategies. Functional Skills Strong analytical and structured problem-solving skills. Deep understanding of customer lifecycle and SaaS/recurring revenue metrics. Excellent verbal, written, and executive-level communication. High ownership mindset; ability to build from scratch and iterate fast. Cross-functional collaborator with the ability to navigate internal alignment challenges. Leadership & Cultural Fit Strategic and hands-on: able to think long-term while executing tactically. Empathetic leader who coaches teams to thrive under ambiguity. Values transparency, process rigour, and customer satisfaction. High agency: moves fast, drives alignment, and doesn’t want to be told. Drop your CV to: recruitment@sellerscommerce.com Show more Show less

Customer Success Manager Location : Hyderabad, TL Function : Customer Success | Reports to: Customer Success Head Experience : 2 to 4 years in customer success roles Role Summary We’re looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in our B2B SaaS, service-led environment. Key Responsibilities Onboarding & Enablement Lead structured onboarding for new clients, in collaboration with Product & Tech. Build reusable training resources, workflows, and success plans. Customer Retention & Health Proactively monitor customer health scores and usage metrics. Run regular check-ins, QBRs, and build success playbooks. Design and manage CSAT/NPS feedback loops. Issue Resolution & Escalation Handling Act as the single point of contact for complex escalations. Collaborate with internal teams to drive fast, effective resolutions. Growth & Revenue Collaboration Identify expansion and upsell signals through usage, engagement, and stakeholder relationships. Coordinate with Sales for seamless handover of qualified leads. Metrics & Reporting Own reporting of CS metrics (NPS, retention %, usage adoption). Build and maintain CS dashboards. Qualifications & Experience 2 to 4 years in B2B SaaS Customer Success, Account Management Strong ownership mindset with proven track record in managing enterprise accounts. Experience working cross-functionally with Tech, Product, and Sales. Strong analytical and reporting skills. Culture & Traits Fit Process-oriented but flexible Consultative and data-informed High patience and structured communication Comfortable with ambiguity and early-stage systems Drop your CV at recruitment@sellerscommerce.com Show more Show less

As a front-end developer at the fastest growing coupons website in India, you will have the opportunity to showcase your HTML skills and finesse to more than 5 million active users every month. You should have experience in converting PSD into HTML, following HTML5 semantic markup and web standards, and creating responsive designs. Your strong experience with cross-browser compatibility issues and optimization for the web, including CSS sprites and best practices, will be essential. Additionally, you should have a proficient understanding of client-side scripting and JavaScript frameworks, including jQuery, as well as knowledge of advanced JavaScript libraries. Understanding asynchronous request handling, partial page updates, and AJAX is crucial. Being an excellent team player with self-motivation, troubleshooting, and problem-solving skills is key to success in this role. It would be advantageous to have knowledge of Photoshop, experience working with large-scale web applications, SEO/social media, and familiarity with tools such as Gulp, Grunt, Webpack, RequireJS, LabJS, Handlebars, Mustache, and JSON. Knowledge of Angular or ReactJS, as well as experience with JS template engines, will also be beneficial. Your responsibilities will include development and layout planning of web pages, templates, and websites in coordination with the software development team. You will use markup languages like HTML to create user-friendly web pages, maintain and improve the website, and design mobile-based features. Collaboration with back-end developers and web designers to enhance usability is essential. Creating quality mockups and prototypes, developing new user-facing features, and building reusable code and libraries for future use are part of your role. Ensuring the technical feasibility of UI/UX designs, optimizing applications for maximum speed and scalability, validating all user input before submitting to the back-end, and incorporating feedback from users and customers are critical tasks. You should also be familiar with CSS3, Compass, Sass, LESS, adaptive and responsive implementations, and be willing to participate in training and knowledge-sharing initiatives.,