About SellersCommerce : Founded in 2013, SellersCommerce is a leading cloud-based B2B eCommerce platform built to empower manufacturers, distributors, and retailers with innovative technology solutions. Our mission is to simplify and automate the entire business lifecycle — from catalog and product management to order processing and drop shipping — enabling our clients to focus on what they do best. With a strong commitment to innovation and customer success, we offer scalable solutions that drive digital transformation and agility at a fraction of the cost. Whether a business is replatforming or beginning its digital journey, SellersCommerce is a trusted technology partner helping unlock growth in the B2B space. Role Overview We are seeking a strategic and hands-on Head of Customer Success to lead and scale our customer success function. This role will be part of the end-to-end customer lifecycle, encompassing onboarding, support, growth, and advocacy, across a diverse client base. You will be responsible for driving retention, satisfaction, and revenue expansion, while embedding operational excellence and building a high-performance CS team. This is a mission-critical leadership role that requires a builder mindset, strong customer empathy, data-driven decision-making, and cross-functional influence across Sales, Technology, Product, and Executive leadership. Ideal Profile Must-Have Qualifications 8–12 years of experience, including 3–4 years in CS leadership roles within SaaS, eCommerce, or digital B2B environments. Proven ability to lead cross-functional customer-facing teams and manage complex client relationships. Strong grasp of CS tooling (CRMs, ticketing platforms, analytics tools). Demonstrated success driving retention and expansion in prior roles. Experience in designing scalable processes, onboarding frameworks, and account planning strategies. Functional Skills Strong analytical and structured problem-solving skills. Deep understanding of customer lifecycle and SaaS/recurring revenue metrics. Excellent verbal, written, and executive-level communication. High ownership mindset; ability to build from scratch and iterate fast. Cross-functional collaborator with the ability to navigate internal alignment challenges. Leadership & Cultural Fit Strategic and hands-on: able to think long-term while executing tactically. Empathetic leader who coaches teams to thrive under ambiguity. Values transparency, process rigour, and customer satisfaction. High agency: moves fast, drives alignment, and doesn’t want to be told. Drop your CV to: recruitment@sellerscommerce.com Show more Show less

Customer Success Manager Location : Hyderabad, TL Function : Customer Success | Reports to: Customer Success Head Experience : 2 to 4 years in customer success roles Role Summary We’re looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in our B2B SaaS, service-led environment. Key Responsibilities Onboarding & Enablement Lead structured onboarding for new clients, in collaboration with Product & Tech. Build reusable training resources, workflows, and success plans. Customer Retention & Health Proactively monitor customer health scores and usage metrics. Run regular check-ins, QBRs, and build success playbooks. Design and manage CSAT/NPS feedback loops. Issue Resolution & Escalation Handling Act as the single point of contact for complex escalations. Collaborate with internal teams to drive fast, effective resolutions. Growth & Revenue Collaboration Identify expansion and upsell signals through usage, engagement, and stakeholder relationships. Coordinate with Sales for seamless handover of qualified leads. Metrics & Reporting Own reporting of CS metrics (NPS, retention %, usage adoption). Build and maintain CS dashboards. Qualifications & Experience 2 to 4 years in B2B SaaS Customer Success, Account Management Strong ownership mindset with proven track record in managing enterprise accounts. Experience working cross-functionally with Tech, Product, and Sales. Strong analytical and reporting skills. Culture & Traits Fit Process-oriented but flexible Consultative and data-informed High patience and structured communication Comfortable with ambiguity and early-stage systems Drop your CV at recruitment@sellerscommerce.com Show more Show less