About SellersCommerce : Founded in 2013, SellersCommerce is a leading cloud-based B2B eCommerce platform built to empower manufacturers, distributors, and retailers with innovative technology solutions. Our mission is to simplify and automate the entire business lifecycle — from catalog and product management to order processing and drop shipping — enabling our clients to focus on what they do best. With a strong commitment to innovation and customer success, we offer scalable solutions that drive digital transformation and agility at a fraction of the cost. Whether a business is replatforming or beginning its digital journey, SellersCommerce is a trusted technology partner helping unlock growth in the B2B space. Role Overview We are seeking a strategic and hands-on Head of Customer Success to lead and scale our customer success function. This role will be part of the end-to-end customer lifecycle, encompassing onboarding, support, growth, and advocacy, across a diverse client base. You will be responsible for driving retention, satisfaction, and revenue expansion, while embedding operational excellence and building a high-performance CS team. This is a mission-critical leadership role that requires a builder mindset, strong customer empathy, data-driven decision-making, and cross-functional influence across Sales, Technology, Product, and Executive leadership. Ideal Profile Must-Have Qualifications 8–12 years of experience, including 3–4 years in CS leadership roles within SaaS, eCommerce, or digital B2B environments. Proven ability to lead cross-functional customer-facing teams and manage complex client relationships. Strong grasp of CS tooling (CRMs, ticketing platforms, analytics tools). Demonstrated success driving retention and expansion in prior roles. Experience in designing scalable processes, onboarding frameworks, and account planning strategies. Functional Skills Strong analytical and structured problem-solving skills. Deep understanding of customer lifecycle and SaaS/recurring revenue metrics. Excellent verbal, written, and executive-level communication. High ownership mindset; ability to build from scratch and iterate fast. Cross-functional collaborator with the ability to navigate internal alignment challenges. Leadership & Cultural Fit Strategic and hands-on: able to think long-term while executing tactically. Empathetic leader who coaches teams to thrive under ambiguity. Values transparency, process rigour, and customer satisfaction. High agency: moves fast, drives alignment, and doesn’t want to be told. Drop your CV to: recruitment@sellerscommerce.com Show more Show less
Customer Success Manager Location : Hyderabad, TL Function : Customer Success | Reports to: Customer Success Head Experience : 2 to 4 years in customer success roles Role Summary We’re looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in our B2B SaaS, service-led environment. Key Responsibilities Onboarding & Enablement Lead structured onboarding for new clients, in collaboration with Product & Tech. Build reusable training resources, workflows, and success plans. Customer Retention & Health Proactively monitor customer health scores and usage metrics. Run regular check-ins, QBRs, and build success playbooks. Design and manage CSAT/NPS feedback loops. Issue Resolution & Escalation Handling Act as the single point of contact for complex escalations. Collaborate with internal teams to drive fast, effective resolutions. Growth & Revenue Collaboration Identify expansion and upsell signals through usage, engagement, and stakeholder relationships. Coordinate with Sales for seamless handover of qualified leads. Metrics & Reporting Own reporting of CS metrics (NPS, retention %, usage adoption). Build and maintain CS dashboards. Qualifications & Experience 2 to 4 years in B2B SaaS Customer Success, Account Management Strong ownership mindset with proven track record in managing enterprise accounts. Experience working cross-functionally with Tech, Product, and Sales. Strong analytical and reporting skills. Culture & Traits Fit Process-oriented but flexible Consultative and data-informed High patience and structured communication Comfortable with ambiguity and early-stage systems Drop your CV at recruitment@sellerscommerce.com Show more Show less
As a front-end developer at the fastest growing coupons website in India, you will have the opportunity to showcase your HTML skills and finesse to more than 5 million active users every month. You should have experience in converting PSD into HTML, following HTML5 semantic markup and web standards, and creating responsive designs. Your strong experience with cross-browser compatibility issues and optimization for the web, including CSS sprites and best practices, will be essential. Additionally, you should have a proficient understanding of client-side scripting and JavaScript frameworks, including jQuery, as well as knowledge of advanced JavaScript libraries. Understanding asynchronous request handling, partial page updates, and AJAX is crucial. Being an excellent team player with self-motivation, troubleshooting, and problem-solving skills is key to success in this role. It would be advantageous to have knowledge of Photoshop, experience working with large-scale web applications, SEO/social media, and familiarity with tools such as Gulp, Grunt, Webpack, RequireJS, LabJS, Handlebars, Mustache, and JSON. Knowledge of Angular or ReactJS, as well as experience with JS template engines, will also be beneficial. Your responsibilities will include development and layout planning of web pages, templates, and websites in coordination with the software development team. You will use markup languages like HTML to create user-friendly web pages, maintain and improve the website, and design mobile-based features. Collaboration with back-end developers and web designers to enhance usability is essential. Creating quality mockups and prototypes, developing new user-facing features, and building reusable code and libraries for future use are part of your role. Ensuring the technical feasibility of UI/UX designs, optimizing applications for maximum speed and scalability, validating all user input before submitting to the back-end, and incorporating feedback from users and customers are critical tasks. You should also be familiar with CSS3, Compass, Sass, LESS, adaptive and responsive implementations, and be willing to participate in training and knowledge-sharing initiatives.,
We're Hiring: Product Leader – Own & Launch CommerceEdge at SellersCommerce We’re launching CommerceEdge, a next-gen B2B SaaS platform for enterprise catalog and order management. We’re looking for a Product Manager, someone who thrives on ownership, execution, and figuring things out. You’ll lead everything: roadmap, user research, customer migration, and go-to-market. This role reports directly to leadership and works closely with engineering, design, customer success, and marketing. If you're looking to build from scratch and own the outcome, this is it. What You’ll Own • Define and drive the roadmap for CommerceEdge • Lead customer migration from legacy to new platform • Run deep user research and competitive discovery • Translate insights into product specs and user flows • Own sprint rituals, backlog grooming, and execution with engineering • Define and monitor key metrics: activation, retention, NPS, adoption, aha moment, DAG, MAG… • Partner with CS to enable onboarding, support, and customer rollout • Shape GTM and distribution in collaboration with sales and marketing • Create internal documentation to support CS, onboarding, and sales enablement Who You Are • 4–8 years of product management in B2B SaaS • Shipped products end-to-end with measurable impact • Strong with product metrics and decision-making using data • Comfortable working with APIs, integrations, and cross-functional tech teams • High ownership, clear thinking, and fast execution • Confident communicator and team collaborator How You’ll Work • Full-time, in-office • Works across engineering, design, sales, and customer success • Fast, collaborative, zero-fluff environment ***********To Apply******* Send your resume and a short GTM/distribution strategy on how you'd launch and grow CommerceEdge. We’re interested in how you think, not just what you’ve done
🚨 If you’re looking for a routine 9-5 job, this is not the right fit. 🚨 This role demands full commitment, a strong sense of ownership, and a deep passion to lead from the front. We are hiring someone who wants to build , own , and lead the engineering function of a high-impact SaaS product. About the Company We’re launching CommerceEDGE , a next-generation B2B SaaS platform for enterprise catalog and order management . This product is built to solve real and complex problems for mid-to-large-sized enterprises by combining deep domain knowledge with cutting-edge technology and modern user experience. The opportunity is massive and the path is clear. CommerceEdge is being built by a team with proven experience and market access. What You Will Do Lead the development of CommerceEdge from the ground up using ASP.Net Core and ReactJS Own the full engineering charter, including architecture, security, scalability, and performance Lead, hire, and grow a high-performing engineering team Build strong technical foundations for integrating AI and LLM-based features such as intelligent product mapping, search, and decision support Collaborate with product, design, and GTM teams to ensure alignment and rapid execution Ensure fast, high-quality releases in a collaborative environment Be part of the leadership team and contribute to business success beyond just engineering What We Are Looking For 8 to 15 years of strong product engineering experience with a focus on ASP.Net Core and ReactJS Experience leading engineering teams and delivering enterprise SaaS applications at scale Strong architectural skills with the ability to make decisions that balance long-term scale with short-term speed Good understanding of cloud infrastructure (Azure/AWS), DevOps, and security best practices A learning mindset towards AI technologies , even if not deeply experienced yet High accountability, leadership maturity, and ability to thrive in a high-ownership environment Strong communication skills and ability to work closely with business and GTM Why This Role You will be owning the product technically and have the space to build it your way You will be a key player in product strategy and GTM execution You will be working in a company that backs speed and ownership over process and layers You will get to build with AI at the core , not as an afterthought The secret code to fill in the form is "tomato" You will have real influence and visibility across the company This is a complete in-office role in Hyderabad , offering deep collaboration and fast execution This is not a passive engineering management role. This is for someone who wants to launch , lead , and scale a product that has the potential to become an industry standard. If that excites you, please fill in the form below
Job Title: Technology Leader Location: Full-time | On-site | Leadership Role About the Company: We’re launching CommerceEdge, a next-generation B2B SaaS platform for enterprise catalog and order management. This product is built to solve real and complex problems for mid-to-large-sized enterprises by combining deep domain knowledge with cutting-edge technology and modern user experience. The opportunity is massive and the path is clear. CommerceEdge is being built by a team with proven experience and market access. What You Will Do: ● Lead the development of CommerceEdge from the ground up using ASP. Net Core and ReactJS ● Own the full engineering charter including architecture, security, scalability, and performance ● Lead, hire, and grow a high-performing engineering team ● Build strong technical foundations for integrating AI and LLM-based features such as intelligent product mapping, search, and decision support ● Collaborate with product, design, and GTM teams to ensure alignment and rapid execution ● Ensure fast, high-quality releases in a collaborative environment ● Be part of the leadership team and contribute to business success beyond just engineering What We Are Looking For ● 8 to 15 years of strong product engineering experience with a focus on ASP.Net Core and ReactJS ● Experience leading engineering teams and delivering enterprise SaaS applications at scale ● Strong architectural skills with the ability to make decisions that balance long-term scale with short-term speed ● Good understanding of cloud infrastructure (Azure/AWS), DevOps, and security best practices ● A learning mindset towards AI technologies, even if not deeply experienced yet ● High accountability, leadership maturity, and ability to thrive in a high-ownership environment ● Strong communication skills and ability to work closely with business and GTM leaders Why This Role ● You will be owning the product technically and have the space to build it your way ● You will be a key player in product strategy and GTM execution ● You will be working in a company that backs speed and ownership over process and layers ● You will get to build with AI at the core, not as an afterthought ● You will have real influence and visibility across the company ● This is a complete in-office role, offering deep collaboration and fast execution This is not a passive engineering management role. This is for someone who wants to launch, lead, and scale a product that has the potential to become an industry standard. If that excites you, we want to hear from you
Job Title: Technology Leader Location: Full-time | On-site | Leadership Role About the Company: Were launching CommerceEdge, a next-generation B2B SaaS platform for enterprise catalog and order management. This product is built to solve real and complex problems for mid-to-large-sized enterprises by combining deep domain knowledge with cutting-edge technology and modern user experience. The opportunity is massive and the path is clear. CommerceEdge is being built by a team with proven experience and market access. What You Will Do: ? Lead the development of CommerceEdge from the ground up using ASP. Net Core and ReactJS ? Own the full engineering charter including architecture, security, scalability, and performance ? Lead, hire, and grow a high-performing engineering team ? Build strong technical foundations for integrating AI and LLM-based features such as intelligent product mapping, search, and decision support ? Collaborate with product, design, and GTM teams to ensure alignment and rapid execution ? Ensure fast, high-quality releases in a collaborative environment ? Be part of the leadership team and contribute to business success beyond just engineering What We Are Looking For ? 8 to 15 years of strong product engineering experience with a focus on ASP.Net Core and ReactJS ? Experience leading engineering teams and delivering enterprise SaaS applications at scale ? Strong architectural skills with the ability to make decisions that balance long-term scale with short-term speed ? Good understanding of cloud infrastructure (Azure/AWS), DevOps, and security best practices ? A learning mindset towards AI technologies, even if not deeply experienced yet ? High accountability, leadership maturity, and ability to thrive in a high-ownership environment ? Strong communication skills and ability to work closely with business and GTM leaders Why This Role ? You will be owning the product technically and have the space to build it your way ? You will be a key player in product strategy and GTM execution ? You will be working in a company that backs speed and ownership over process and layers ? You will get to build with AI at the core, not as an afterthought ? You will have real influence and visibility across the company ? This is a complete in-office role, offering deep collaboration and fast execution This is not a passive engineering management role. This is for someone who wants to launch, lead, and scale a product that has the potential to become an industry standard. If that excites you, we want to hear from you Show more Show less