Customer Success Executive

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Experience:

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About VoxyHealth:

VoxyHealth is an AI-powered healthcare automation platform that manages patient calls and administrative workflows 24/7/365 — without human intervention. From appointment scheduling, prescription refills, and lab follow-ups to billing inquiries, VoxyHealth ensures every patient interaction is handled efficiently, consistently, and with minimal wait time.

Beyond call handling, VoxyHealth supports ongoing patient care through reminders, surveys, and health monitoring — reducing unnecessary ER visits, preventing missed appointments, and alleviating staff burnout.

Our mission is to help healthcare organizations deliver better patient experiences while improving operational efficiency, increasing appointments booked, and enhancing CAHPS scores — all while reducing staffing costs.

What you'll do:

• Act as a primary point of contact for customers during onboarding and ongoing support.
• Assist clients in understanding and effectively using VoxyHealth’s platform.
• Conduct onboarding sessions, basic product walkthroughs, and training sessions.
• Build strong relationships with customers through clear, confident, and empathetic communication.
• Monitor customer usage and identify opportunities to improve adoption and engagement.
• Handle customer queries and escalations professionally, ensuring timely resolution.
• Work closely with internal teams (Product, Sales, and Engineering) to ensure a smooth customer experience.
• Gather customer feedback and share insights internally to help improve the product.
• Support account health, retention, and long-term customer satisfaction.

What we're looking for:

• 0–2 years of experience in customer-facing roles such as Customer Success, Support, Operations, or Account Management.
• Excellent verbal and written communication skills — this is a must.
• Ability to explain tools, workflows, or technical concepts in a simple and clear manner.
• Willingness to work in a US shift and engage with US-based clients.
• A proactive, empathetic, and detail-oriented mindset.
• Familiarity with CRM tools, dashboards, or SaaS platforms is a plus.
• Healthcare experience is an advantage but not mandatory — candidates with strong communication skills and a willingness to learn are encouraged to apply.

Ready to join us?



If you’re a strong communicator who enjoys working with customers and wants to build a career in AI-powered SaaS and healthcare technology, we’d love to hear from you. Join VoxyHealth and help redefine the future of patient communication.