Customer Success Executive

Job Title:

Location:

Experience :

Company Overview:

Lumber is an all-in-one construction workforce management platform that seamlessly

streamlines payroll, time tracking, safety, compliance, field productivity, rewards, and

recognition for building contractors.

Role Summary:

We are looking for a highly motivated Customer Success Executive to join our team. This

entry-level role is ideal for fresh graduates who are eager to learn the payroll lifecycle,

customer collaboration, and SaaS-based business processes. You will assist in supporting and

implementing payroll solutions while ensuring accuracy and compliance.

Key Responsibilities:

• Assist in onboarding new payroll clients and understanding their business needs.

• Support the creation and setup of payroll workflows under the guidance of senior

team members.

• Help collect, prepare, and validate payroll data to ensure accuracy.

• Coordinate with technical teams to support system configurations and integrations.

• Stay updated on basic U.S. payroll compliance concepts (training provided).

• Participate in internal and client-facing training sessions related to payroll tools and

processes.

• Deliver exceptional service and support to clients during and after onboarding.

Who Can Apply:

• Educational Qualification:

o B.Com + MBA/PG (any stream)

o Minimum 75% aggregate in academics

• Strong interest and have knowledge in US Payroll and customer success functions.

• Excellent communication skills (written and verbal).

• Comfortable working in a fast-paced, tech-driven startup environment.

• Strong attention to detail, willingness to learn, and a proactive attitude.

Why Join Lumber?

• Work in a dynamic startup environment and gain hands-on experience in payroll

operations.

• Learn directly from industry experts in FinTech and SaaS.

• Opportunity to grow into advanced roles in payroll architecture, compliance, or

customer success.

To apply for this role Click Here