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Prophaze Technologies
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Customer Success Executive

Customer Success Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Prophaze Technologies

0 years

2 - 3 Lacs

kazhakuttam

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Skills Required

onboarding chat support training resolve documentation reports crm retention communication saas cybersecurity engineering

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Assist in onboarding new customers by guiding them through product setup and best practices
Provide timely responses to customer queries via email, chat, and calls
Monitor customer usage and flag risks or opportunities for engagement
Support the CS team with preparing product walkthroughs, demos, and training sessions
Collaborate with Support, Product, and Sales teams to resolve customer issues
Maintain accurate documentation, customer notes, and reports in CRM/CS tools
Help improve customer satisfaction, retention, and adoption metrics

Required Skills:

Strong communication and problem-solving abilities
Basic understanding of SaaS products or willingness to learn
Interest in cybersecurity concepts (bonus but not required)
Ability to multitask and handle customer queries with patience
Good analytical skills and attention to detail

Education

Bachelor’s degree in Engineering, IT, Computer Science, Business, or related field

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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Customer Success Executive