Customer Success Executive

0 years

2 - 3 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Assist in onboarding new customers by guiding them through product setup and best practices
  • Provide timely responses to customer queries via email, chat, and calls
  • Monitor customer usage and flag risks or opportunities for engagement
  • Support the CS team with preparing product walkthroughs, demos, and training sessions
  • Collaborate with Support, Product, and Sales teams to resolve customer issues
  • Maintain accurate documentation, customer notes, and reports in CRM/CS tools
  • Help improve customer satisfaction, retention, and adoption metrics

Required Skills:

  • Strong communication and problem-solving abilities
  • Basic understanding of SaaS products or willingness to learn
  • Interest in cybersecurity concepts (bonus but not required)
  • Ability to multitask and handle customer queries with patience
  • Good analytical skills and attention to detail

Education

Bachelor’s degree in Engineering, IT, Computer Science, Business, or related field

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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