Position: Customer Success Executive: Job Description: Dsoft Infotech Pvt. Ltd is hiring smart and enthusiastic Customer Success Executive. The Candidate having accounting background with good convincing and communication skill in English, Hindi, Gujarati. Well Experienced in client support related to ERP software with installation and routine query addressing approach. Add-on preference for candidates having client servicing exposure in accounting or finance domain. Technical Skills: Proficiency in preparing excel reports and MIS handling etc. Eligibility Criteria: B.Com, M.Com, MBA with Finance or Intermediate CA or Associate’s degree in accounting or finance. Job Location: Rajkot (Work From Office). Experience: 1 to 3 Years of experience in customer support. CTC Package: As per industry standard. Customer Success Executive Profile: · CSE profile starts with handling client query related to generalize accounting software. · Require to provide telephonic or online support for software installation, training on the software and other routine queries including accounting queries. · Provide client support while trouble shooting like printer setup query etc. Handle complaints or objections if any and report or escalate the same to the next level for further solution. · Handle frequent reviews and follow-ups with clients as per need. · Collaborate with team members to achieve better results. Company Culture: Our Team comprises motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. And just like other humans, we make mistakes, but we learn from them quickly. Company Brief: With a rich history spanning 35 years, Dsoft Infotech Pvt Ltd has been a leading provider of world-class innovative solutions to prominent jewelry industry in India and overseas. Distinguished for its commitment to excellence, Dsoft has been instrumental in delivering top-notch ERP software products, namely ORNATE, meticulously designed to meet the unique demands of the retail jewelry industry and PROFIT NX for accounting solutions. In addition to its flagship offerings, Dsoft boasts a diversified portfolio through its sister concern, Dsoft Innovations LLP. The subsidiary owns FREEDEEM, a local commerce app that has made a significant impact in the market. The latest addition to Dsoft's impressive lineup is SUVARNA SETU, a personalized mobile app platform tailored exclusively for jewelers. The company is well known in the jewellery segment for its brand – ORNATE. ORNATE addresses all the basic requirements of retail and wholesale jewelers. ORNATE has the highest market share in the country with more than 5000 jewelers using the different solutions in 23 states of the country. Some of the leading jewellers of the country are using ORNATE range of solutions. The company has head office at Rajkot and branch office at Ahmedabad with the total employee strength of 50+ people. Dsoft remains at the forefront of the industry, continuously adapting to the evolving needs of jewelry businesses and leveraging technology to redefine the future. For more details: www.ornatesoftware.com/www.profitnx.com Show more Show less

Job Title: Business Head – SuvarnaSetu Location: Ahmedabad (Must be willing to travel PAN India) Type: Full Time | Reports to: GM – Sales & Marketing CTC: Industry Best + Performance - Based Incentives About ORNATE: ORNATE is a trusted name in the jewellery retail tech space for over 35 years. From powering 5000+ jewellery stores with ERP and accounting solutions to launching cutting-edge digital platforms, ORNATE continues to lead the transformation of traditional retail. Our latest innovation, SuvarnaSetu, offers a unified digital commerce platform exclusively for family corporate jewellers – combining a white-label mobile app, an e-commerce website, and WhatsApp commerce. The platform enables jewellers to acquire new customers and retain existing ones with data-driven tools for engagement, gifting, gold SIPs, rate booking, and loyalty. With 200+ jewellers onboard and ₹100+ Cr in customer-driven activity, we are ready to scale. If you’re a growth-oriented leader, join us to make SuvarnaSetu the default platform for digital jewellery commerce. Role Summary: As Business Head – SuvarnaSetu, you will take charge of both sales acceleration and client success, driving deep market penetration and adoption. This role is ideal for someone who understands retail business mindset, believes in digital enablement, and can lead with both numbers and empathy. Key Responsibilities: Sales & Growth: Own and execute the GTM strategy to onboard 1000+ jewellers in 24 months. Identify and convert family jewellers across India via direct sales, referrals, and channel networks. Conduct product demos, close deals, and ensure active platform usage. Track performance through CRM, define KPIs, and optimize sales funnels. Customer Success: Drive platform adoption post-onboarding – especially app usage, rate booking, gold SIPs, and loyalty programs. Resolve escalations and work with product/tech teams for market-driven improvements. Maintain long-term relationships and ensure contract renewals. Leadership & Brand Representation: Build and manage a team of field executives and coordinators. Represent ORNATE & SuvarnaSetu at trade expos, GJC events, and regional jewellery associations. Coordinate with content/marketing teams for campaigns targeting retail jewellers. Desired Profile: 7–10 years in B2B sales, retail tech, or SaaS; exposure to jewellery ecosystem is a strong plus. Proven experience in building and managing high-performing teams. Excellent communication in English, Hindi, and Gujarati. Digitally fluent: CRM, dashboards, mobile tech, business intelligence. Based in Ahmedabad with willingness to travel regularly. Why Join ORNATE? A front-running brand with 35+ years of market credibility. Proven product with strong traction and exponential growth potential. High-impact leadership role with strategic visibility and freedom to execute. Learn More: Product Website details: https://suvarnasetu.com/ Company Website details: https://www.ornatesoftware.com/ Show more Show less