Customer Success Executive

Key Responsibilities

Customer Management

• Provide continuous support to customers after onboarding and ensure smooth product adoption.
• Build and maintain strong relationships by understanding customer needs and resolving issues in a timely manner.
• Conduct regular check-ins or reviews to discuss goals, share platform usage insights, and ensure alignment with customer expectations.

Renewals & Account Growth

• Lead subscription and contract renewal discussions with customers.
• Monitor account health, usage data, and engagement to identify risks or opportunities.
• Work proactively to improve customer retention and support expansion opportunities.

Cross-Functional Collaboration

• Coordinate with internal teams such as Sales, Product, Support, and Marketing to address customer requirements.
• Communicate customer insights, feedback, and feature requests to relevant teams for product improvement.

Reporting & Documentation

• Maintain accurate customer records, activity logs, and account updates in internal systems.
• Prepare reports on account status, renewal forecasts, and usage trends for internal stakeholders.
• Stay updated on product enhancements and industry trends to offer informed guidance to customers.

Requirements

• Experience: 1–3 years in Customer Success, Account Management, Customer Support, or related roles. Experience in B2B or SaaS environments is preferred.
• Industry Knowledge: Understanding of procurement, sales, distribution, or general business operations (industry exposure is a bonus but not mandatory).
• Technical Skills: Familiarity with ERP or SaaS platforms is highly desirable.
• Communication: Excellent verbal and written communication skills with strong client-handling abilities.
• Analytical Skills: Ability to interpret data, identify trends, and derive insights to support customer outcomes.
• Relationship Management: Proven ability to build strong customer relationships and manage expectations effectively.
• Personal Attributes: Proactive, detail-oriented, customer-centric, and a strong team player.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person