Customer Success Executive

Job Summary:

The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth.

Key Responsibilities:

• Onboard new customers and ensure a smooth transition to our services.
• Understand customers’ business needs and objectives to tailor solutions accordingly.
• Provide ongoing support and training to maximize customer engagement and satisfaction.
• Act as the primary point of contact for customer inquiries, issues, and escalations.
• Monitor customer health scores and proactively address potential issues.
• Conduct regular check-ins and business reviews with customers.
• Collaborate with sales, product, and support teams to ensure customer needs are met.
• Identify opportunities for upselling and cross-selling to enhance customer value.
• Gather and analyze customer feedback to inform product and service improvements.
• Maintain detailed records of customer interactions and account activities.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in customer success, account management, or related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and positive attitude.
• Ability to work independently and manage multiple customer accounts.
• Familiarity with CRM software and customer success tools.

Preferred Skills:

• Knowledge of the industry and market trends.
• Technical proficiency related to the company's products/services.
• Data-driven approach to customer management.

Salary:

• ₹47,000 (₹30,000 fixed + ₹17,000 On Target Earning)

What We Offer:

• Opportunity to grow your career and earn handsom incentives based on performance.
• Creative freedom without micromanagement or nagging.
• Dynamic startup culture valuing your ideas and contributions.
• Hands-on experience with significant responsibilities.
• Office perks include Breakfast, Lunch, and Snacks.
• Game area to relax and chill during your break time.
• Standard working hours from 10 AM to 7 PM, Monday to Friday, with weekends off.
• Opportunities for professional growth and development.