Customer Success Executive – CRM & Automation

We’re Hiring | Customer Success Executive (CRM & Automation)

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Mtalkz

This role is ideal for professionals who enjoy working closely with clients, understand CRM workflows, and can bridge the gap between business needs and technical solutions.

• Onboard new clients onto the Mtalkz platform and conduct product training.
• Support CRM integrations and automation enablement.
• Assist in building automation workflows, customer journeys, segmentation, and campaigns.
• Support execution of SMS, WhatsApp, email, and other omnichannel campaigns.
• Act as the primary point of contact for assigned customer accounts.
• Troubleshoot basic integration, data sync, and configuration issues.
• Monitor campaign and automation performance and suggest optimisation strategies.
• Collaborate with Product, Tech, and Sales teams to resolve customer needs.

• 2–3 years of experience in

  Customer Success, CRM, or Marketing Automation.

• Hands-on experience with tools such as

  HubSpot, Salesforce, Zoho, LeadSquared, WebEngage, MoEngage

  , etc.
• Strong understanding of

  CRM workflows, marketing funnels, and customer journeys.

• Basic knowledge of

  APIs, integrations, and CRM data structures.

• Excellent communication and stakeholder management skills.
• Customer-first mindset with strong problem-solving abilities.

• Be part of a fast-growing

  CPaaS & SaaS platform company.

• Opportunity to work on

  high-impact customer engagement and automation use cases.

• Collaborative and growth-oriented work environment.