Customer Success Executive

About The Role

• Own, manage, and deepen relationships with SMB (and select mid-market) customers.
• Drive farming activities: identify upsell and cross-sell opportunities by understanding customers’ evolving business needs.
• Serve as the voice of the customer within the organization by advocating for their needs and perspectives.
• Proactively solve problems and ensure customers gain maximum value from our products.
• Communicate regularly with accounts, ensuring high levels of engagement and satisfaction.
• Collaborate cross-functionally with Sales, Product, and Support teams.
• Work US shift hours as required (5:30 PM to 2:30 AM IST).
  

• Farming & Growth Mindset: Demonstrated passion for account growth (upsells, cross-sells) and a proactive approach to customer value realization.
• Entrepreneurial Attitude: Ability to think independently, act resourcefully, and be innovative in driving customer success initiatives.
• Customer Obsession & Empathy: Strong desire to understand, advocate for, and delight customers. Ability to listen carefully, empathize, and respond with appropriate solutions.
• Excellent Communication: Exceptional verbal and written communication. Ability to simplify complex topics, communicate with clarity, and build rapport.
• Listening Skills: Outstanding active listening—you hear what’s said and what’s not, and you ask insightful questions to dig deeper.
• Quick Learner: Adaptability and eagerness to master new industry concepts, products, and processes swiftly.
• Team Player: Collaborative mindset, openness to feedback, and willingness to partner with colleagues to deliver results.
  

Qualifications

• Bachelor’s degree from an accredited university (recent graduates are encouraged to apply).
• 0–2 years experience in customer-facing roles preferred, but not mandatory.
• Availability to work during US time zones.
• Experience in SaaS or B2B environments is a plus, but not required.