Customer Success Executive

As a Customer Success Executive at Dermatouch, you will play a vital role in enhancing the customer experience and fostering long-term brand loyalty. Your responsibilities will include being the main point of contact for customer inquiries, feedback, and escalations. You will be tasked with managing customer journeys post-purchase to ensure high satisfaction and retention levels. Proficiency in CRM tools is a must as you will use them to track, update, and handle customer interactions effectively. Collaboration with internal teams such as sales, operations, and marketing will be essential to address issues promptly. Identifying opportunities for upselling or cross-selling based on customer needs and monitoring key success metrics like CSAT, NPS, and churn rate will be part of your routine tasks. Your commitment to ensuring a consistent and positive brand experience for every customer interaction will be crucial. To excel in this role, you should possess a minimum of 2 years of experience in customer success, client servicing, or support roles. Hands-on experience with CRM tools is mandatory. Exceptional verbal and written communication skills are essential for effective customer engagement. A strong problem-solving attitude coupled with a customer-first approach will be key to your success. The ability to handle multiple conversations and tasks simultaneously is a desired skill. A Bachelor's degree in Business, Communications, or a related field will be advantageous for this position.,