8 Customerfirst Approach Jobs

As a Customer Service Representative (CSR), you will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Your role will require excellent communication skills, a problem-solving attitude, and a customer-first approach. Your responsibilities will include answering customer calls, emails, and chats in a professional manner, resolving customer issues effectively, maintaining customer records, updating databases, processing orders, returns, and service requests, as well as following up with customers for feedback and support. This is a full-time, permanent position suitable for freshers. Some of the benefits you can expect include cell phone reimbursement, commuter assistance, internet reimbursement, and leave encashment. The working schedule includes day shift, Monday to Friday, morning shift, night shift, UK shift, and US shift. Performance bonuses and yearly bonuses are also part of the compensation package. The ideal candidate should have at least a Higher Secondary (12th Pass) education and be proficient in English. The work location for this role is in person. Application Deadline: 25/05/2025 Expected Start Date: 16/05/2025,

As a Customer Success Executive at Dermatouch, you will play a vital role in enhancing the customer experience and fostering long-term brand loyalty. Your responsibilities will include being the main point of contact for customer inquiries, feedback, and escalations. You will be tasked with managing customer journeys post-purchase to ensure high satisfaction and retention levels. Proficiency in CRM tools is a must as you will use them to track, update, and handle customer interactions effectively. Collaboration with internal teams such as sales, operations, and marketing will be essential to address issues promptly. Identifying opportunities for upselling or cross-selling based on customer needs and monitoring key success metrics like CSAT, NPS, and churn rate will be part of your routine tasks. Your commitment to ensuring a consistent and positive brand experience for every customer interaction will be crucial. To excel in this role, you should possess a minimum of 2 years of experience in customer success, client servicing, or support roles. Hands-on experience with CRM tools is mandatory. Exceptional verbal and written communication skills are essential for effective customer engagement. A strong problem-solving attitude coupled with a customer-first approach will be key to your success. The ability to handle multiple conversations and tasks simultaneously is a desired skill. A Bachelor's degree in Business, Communications, or a related field will be advantageous for this position.,

NoBrokerHood is a technologically advanced visitor, community, finance & asset management system aimed at making life secure and convenient for gated societies. Established in 2018, it is a subsidiary of NoBroker, India's first prop-tech unicorn. NoBrokerHood secures 50 lac+ families across 21,000+ societies, offering services ranging from home maintenance to property renting or selling, and revenue opportunities for societies and businesses. About the role: You will be responsible for generating sales and solving customer's problems related to marketing and advertising. As an integral part of the marketing team, your actions will consistently demonstrate a Customer-First approach. Your primary tasks will include identifying potential brands/companies, onboarding new clients, and ensuring the retention of existing ones. Additionally, you will be involved in campaign planning and execution based on the client's brief. The role has 2 distinct areas of responsibility: Day to Day work and Relationship Management. You Are Expected To: - Identify new brands/companies based on trends, market knowledge, and current advertisers - Translate brand elements into plans and go-to-market strategies - Reach out and establish connections with identified brands/companies - Understand clients" businesses, identify their marketing problems, and collect marketing campaign briefs - Plan advertising campaigns based on the brief and obtain client approval for execution - Monitor market trends, research consumer markets, and analyze competitors" activities - Collaborate with internal teams to ensure campaigns are performed/executed as per the commitment - Coordinate with clients for the smooth flow of work and reporting on ongoing advertising campaigns - Ensure that monthly/yearly revenue targets are achieved - Prepare Daily Task Reports - Allocate work hours between answering emails/calls and campaign execution & planning - Oversee new and ongoing marketing and advertising activities - Measure and report performance of all marketing campaigns, and assess ROI and KPIs This role offers a complete understanding of Sales, exposure to a variety of clients from different industries, and the opportunity to collaborate with marketing teams of various companies (small, mid, large).,

We are looking for a Client Training and Onboarding Specialist to oversee onboarding processes and conduct remote training sessions for our clients. You will collaborate closely with our UK Training Team to ensure a seamless and professional experience for both new and existing users of our platform. Your responsibilities will include delivering virtual training sessions, customizing training to meet client requirements, updating training content on our e-learning platform, evaluating training assessments and client feedback, providing technical support during onboarding, managing onboarding workflows using Microsoft Planner, and ensuring all training adheres to company and industry standards. The ideal candidate should possess a Bachelor's degree (preferred), exceptional English communication skills (both verbal and written), experience in virtual training or teaching, strong organizational and problem-solving abilities, proficiency with Microsoft tools, and a customer-centric mindset with acute attention to detail. Desirable qualifications include prior experience with software products and serving international (UK) clients, as well as an interest in healthcare and technology. In return, we offer a chance to make a meaningful impact in a growing organization, a supportive work culture that prioritizes its people, opportunities for learning and professional development, and a collaborative work environment with team events. This is a full-time, permanent position with a UK shift schedule. The role is based in Baroda, Gujarat, and candidates should be able to reliably commute to the location or plan to relocate before commencing work. A Secondary (10th Pass) education is preferred. If you are excited about leveraging technology to improve healthcare outcomes, apply now to join our team. Job Types: Full-time, Permanent Schedule: UK shift Ability to commute/relocate: Baroda, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Location: Baroda, Gujarat (Preferred) Work Location: In person,

You are seeking a Support Management Executive to oversee daily support operations, including ticket creation, task allocation, and client interactions. The ideal candidate must possess strong communication skills, prioritize customer satisfaction, and have a basic understanding of Excel. Your responsibilities will include raising support tickets, assigning tasks, communicating with clients, maintaining records, providing timely updates, collaborating internally, preparing reports, identifying recurring issues, ensuring clear communication, managing SLAs, and supporting the team. To excel in this role, you should have at least 1 year of experience in support, coordination, or operations, excellent verbal and written communication abilities, familiarity with Microsoft Excel or Google Sheets, multitasking and prioritization skills, strong organization and follow-up capabilities, a customer-centric approach, and problem-solving skills. This is a full-time position with day shift hours, based in Sector-2, Noida. Join us in delivering exceptional support services and enhancing client satisfaction through effective communication and efficient task management.,

You are a driven and experienced Duty Manager (Sales) responsible for supporting the overall operations and sales functions of a wellness outlet. Your main duties include achieving sales targets, managing front-line teams, overseeing guest interactions, and ensuring a seamless experience in day-to-day operations. The ideal candidate will demonstrate leadership skills, sales acumen, and a customer-first approach in a fast-paced wellness or hospitality environment. Your responsibilities will include achieving individual and outlet-level sales and revenue targets, actively engaging in lobby activities, walk-ins, upselling and cross-selling, supporting and supervising staff during shifts, managing daily operational tasks, upholding company policies and SOPs, monitoring daily cash flow and customer footfall, coordinating with the Spa/Operations Manager for promotional campaigns, ensuring inventory availability, maintaining high guest satisfaction, enforcing health, hygiene, and safety standards, coordinating outlet upkeep, preparing shift handovers and daily reports, and ensuring operational excellence at all times. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The schedule will include day shifts with weekend availability. To be eligible for this role, you should have 2-3 years of experience in the Wellness, Beauty, and Hospitality industry, good knowledge in Sales and Marketing, and the offered salary ranges from 2.5 to 3.6 LPA plus incentives with earning potential of 2,000 - 50,000 per month. If you are interested in this position, please send your resume to Sravan HR at 9908705900. The work location is in person.,

As a female Receptionist in the Real Estate industry located at Alpha-1 Commercial Belt, Greater Noida, you will be responsible for providing a warm and professional welcome to visitors and clients. Your excellent communication skills, friendly demeanor, and customer-first approach will be essential in shaping positive first impressions of our organization. Your key responsibilities will include greeting and welcoming visitors and clients courteously, managing incoming phone calls, handling inquiries efficiently, and maintaining a tidy reception area. You will also be scheduling appointments, coordinating with internal teams for smooth operations, managing administrative tasks, and keeping visitor records. To excel in this role, you should have 1-3 years of experience as a receptionist or in a similar customer-facing position, possess strong verbal and written communication skills in English and Hindi, maintain a presentable appearance with a professional attitude, and have basic computer knowledge. Your organizational and multitasking abilities, along with a positive attitude and strong interpersonal skills, will be crucial for success. Female candidates with the required experience are preferred for this full-time position. The working hours will be as per the company's policy, and immediate joining is preferred. If you meet the qualifications and are ready to make a positive impact as our Receptionist, contact us at (921-190-9111) to apply. Experience: - Receptionist: 1 year (Required) Language: - English (Required) Location: - Greater Noida, Uttar Pradesh (Required) Work Location: In person Application Deadline: 27/07/2025,

As a merchandising specialist, you will play a crucial role in ensuring product availability in stores by planning and executing effective merchandising strategies. By analyzing sales trends, customer behavior, and inventory reports, you will be able to forecast demand accurately and ensure timely stock replenishment. Your responsibilities will also include coordinating with buying, planning, and visual merchandising teams, as well as vendors/suppliers to facilitate timely product delivery. You will be expected to monitor store-wise product performance closely and provide recommendations for markdowns or promotions to optimize sales. Maintaining alignment with brand image, pricing strategies, and in-store presentation will be essential, along with tracking and reporting on key merchandising KPIs such as sell-through rate and stock turn. To excel in this role, you should possess strong analytical and planning skills, with previous experience in retail merchandising, preferably in the fashion/apparel industry. Proficiency in Excel, the ability to multitask across regions and categories, and a collaborative mindset with a customer-first approach are also desired qualities. This is a full-time position based in Ludhiana, Punjab. The benefits include Provident Fund, and the ideal candidate should be able to reliably commute to Ludhiana or be willing to relocate before starting work. A bachelor's degree is preferred, along with at least 1 year of experience in retail management. The work location is in person, and the application deadline is 14/07/2025.,