Customer Success Associate

About Us:

SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to achieve extraordinary outcomes. If you are passionate about AI and eager to be part of a team that is shaping the future, SuperAGI is the place for you.

As a Customer Success Associate at SuperAGI, you will be a key player in ensuring our clients harness the full potential of our cutting-edge AI-native products. You will not only manage client relationships and nurture them to grow the accounts.

Key Responsibilities:

• Client Onboarding:

  Collaborate with the sales and onboarding teams to ensure a seamless transition for new clients, overseeing the setup and integration process.

• Account Management:

  Serve as the primary point of contact for key clients, understanding their unique objectives, and challenges.

• Product Expertise:

  Develop a comprehensive understanding of our Agentic CRM to effectively educate clients and team members on maximizing value.

• Client Engagement:

  Proactively engage with clients to provide ongoing support, conduct regular check-ins, and gather feedback to enhance their experience.

• Issue Resolution:

  Address client concerns and issues promptly, working closely with our technical and support teams to ensure timely resolution.

• Retention and Growth:

  Identify opportunities for upselling or cross-selling additional services that align with clients' needs.

• Advocacy:

  Foster strong relationships with satisfied clients to encourage advocacy, referrals, and case studies.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 0 to 2 years of overall experience in a Customer Success or Account Management role within the B2B SaaS industry
• Exceptional communication and relationship-building skills.
• Strong analytical abilities to understand and address client needs.
• Ability to work independently and collaboratively in a dynamic environment.