Customer Success Associate

{On behalf of our distinguished client)

Designation : Client Success Associate

About

Co-found Consulting has been mandated to hire multiple positions for the role of Client Success Associate (CSA) for one of our distinguished clients who is one of India’s legal tech startups.

Our client is a trailblazing legal tech startup, recognized for its innovative approach to assisting clients in financial distress. This startup is helmed by a team of accomplished entrepreneurs from top-tier institutions and has rapidly expanded its footprint across major Indian cities with a team size of over 200+ professionals, and is among the fastest growing companies in India.

We are excited to find dynamic individuals to join the high growth startup and contribute to their mission of transforming the legal landscape.

Key Responsibilities

• Client Retainer Management: Ensure timely collection of monthly retainer fees from clients
• Client Acquisition and Retention: Identify, acquire and retain new clients through targeted leads
• Team Collaboration: Work closely with senior advocates to protect clients' interests
• Empathy and interpersonal skills: Interact sensitively with individuals facing financial distress
• Organisational abilities: Maintain detailed records of client interactions and case progress while multitasking effectively.
• Negotiation: Engage with multiple stakeholders to negotiate favorable terms for our clients

Skills Required

• Communication: Excellent verbal and written communication skills
• Relationship Management: Ability to build and maintain strong client relationships
• Client Acquisition: Proven sales experience in acquiring and onboarding new clients
• Sales Negotiation: Skilled in negotiating with various parties to achieve optimal outcomes

Job Requirements

Education Level - Any graduation or above

Location: New Delhi (near Rajendra Place metro station)

Working Days: 6 days working week (mandatory work from office all-days)

Experience Required: 3 months to 2 years in a sales or client-facing role

⁠Preferred Experience: Inside sales, EdTech sales, and Insurance sales

Equipment: Must have a laptop and a mobile handset (Rented laptops can be made available)

Compensation:

• Fixed salary range of ₹15,000 to ₹20,000 per month (in hand),
• Retainer bonus (post completion of probation), and
• Industry leading sales performance incentives