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Customer Success Associate

0 years

2 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Success Associate – Blended Process (Chat + Voice)
Job Type: Full-time | On-site
Location: Gurugram, Haryana
Onboarding Date: 14th July

About the Role:

We are hiring enthusiastic individuals for a blended (chat + voice) customer success role. The position is ideal for candidates with prior international process experience and strong communication skills, looking to work in a tech-support environment.

Key Responsibilities:

  • Assist customers via chat and voice support channels
  • Resolve technical and service-related queries effectively
  • Maintain accurate records of customer interactions
  • Ensure a high standard of customer satisfaction and service quality
  • Meet performance and quality benchmarks consistently

Candidate Profile:

  • Undergraduate/Graduate in any discipline
  • Minimum 6 months of experience in an international process (preferably tech support)
  • Excellent verbal and written communication skills in English
  • Comfortable with rotational shifts and weekly offs
  • Should reside within 20 KM of the office location

Job Details:

  • Work Mode: Work from Office
  • Salary: ₹25,000 – ₹31,000 CTC/month
  • Interview Process: HR Round → Operations Round → Versant Test
  • Working Days: 5 days a week with rotational shifts and weekly offs
  • No. of Openings: 50 positions
  • Benefits: Both side cab facility

If you're looking to build a long-term career in a dynamic support environment with growth opportunities, we’d love to connect!

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Schedule:

  • Monday to Friday
  • Rotational shift
  • US shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • 6 Month of International Experience in Tech Exposure

Location:

  • Gurgaon District, Haryana (Required)

Work Location: In person

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