Customer Success Associate

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

About the Role

Sales Support & CRM Executive

Key Responsibilities

• CRM & Data Management

• Follow up with Sales Executives to ensure CRM is updated on time.
• Escalate to the Manager if sales data is incomplete or pending.
• Verify and maintain accuracy of CRM and LMS data.
• Track

  Tasks, Lead Reviews, Pending Assignments

  on a daily basis.
• Manage

  Imported Leads, Bookings, and Retails

  in the system.
• Ensure proper classification of

  Excluded Numbers, Employees, and Branches

  .

• Communication & Coordination

• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.

• Reporting & Analysis (DAR – Daily Activity Report)

• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in

  Tamil, Kannada, Telugu, and Hindi

  preferred. Must be multilingual.
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively.

Preferred Attributes

• Prior experience in

  Sales Support / Data Entry / CRM Executive

  roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

CRM management, sales support, and client interaction