Customer Success Associate

Job Title: Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management

• Follow up with Sales Executives to ensure CRM is updated on time.

• Verify and maintain accuracy of CRM and LMS data.

• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.

• Manage Imported Leads, Bookings, and Retails in the system.

• Ensure proper classification of Excluded Numbers, Employees, and Branches.

• Communication & Coordination

• Call and follow up with Sales Executives regarding pending updates.

• Maintain professional communication with Sales/BDM teams.

• Escalate unresolved issues to higher management.

• Reporting & Analysis (DAR – Daily Activity Report)

• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.

• Highlight delays, pending actions, and escalate issues when required.

• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.

• Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).

• Basic knowledge of CRM/LMS systems and data entry.

• High attention to detail, patience, and accuracy.

• Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.

• Strong organizational and time-management skills.

• Ability to work under pressure with persistence and discipline.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM