Customer Success Associate

We're seeking a motivated Customer Success Associate to join our growing team and develop expertise in driving customer satisfaction, adoption, and retention. This is an excellent opportunity for junior professionals to build a career in customer success within the CSR technology space.

Key Responsibilities

Customer Onboarding & Adoption

● Guide new customers through the onboarding process, ensuring smooth setup and initial product adoption

● Conduct product training sessions and workshops to help customers maximize value from our CSR management platform

● Create and maintain customer-facing documentation, tutorials, and best practice guides

Relationship Management & Support

● Serve as the primary point of contact for assigned customer accounts, building strong relationships with CSR teams and NGO partners

● Proactively monitor customer health metrics and usage patterns to identify opportunities for increased engagement

● Address customer queries and concerns promptly via email, calls, and screen-sharing sessions

● Manage support tickets efficiently using our ticketing system while maintaining SLA compliance

Internal Collaboration

● Work closely with Product, Engineering, and Implementation teams to resolve technical issues and enhance customer experience

● Participate in cross-functional initiatives to improve customer success processes and outcomes

● Assist in testing new features from a customer perspective

Requirements Education & Experience

● Bachelor's degree in any field

● 1-2 years of experience

● Prior experience in customer-facing roles, support, or account management is a preferred

Core Competencies

● Strong customer-centric mindset with genuine interest in helping others succeed

● Excellent written and verbal communication skills with ability to explain complex concepts simply

● Analytical thinking and problem-solving abilities with keen attention to detail

● Ability to multitask, prioritize effectively, and stay organized in a fast-paced environment

● Growth mindset with eagerness to learn about CSR, social impact, and technology

Technical Skills

● Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

● Basic understanding of databases and SQL queries

● Comfort with learning new software platforms and tools

What We Offer

● Opportunity to make a meaningful impact in the social sector

● Comprehensive training program and mentorship from experienced team members

● Clear career progression path within customer success, implementation and product teams

● Exposure to cutting-edge technology in the CSR and social impact space

● Collaborative work environment with opportunities for cross-functional learning

This role is perfect for someone looking to start their career in customer success while contributing to positive social impact through technology.