Customer Service Team Leader

As a Team Lead/Assistant Manager/Manager in CRM for Client Servicing based in Gurgaon, you will be responsible for managing and retaining top corporate clients in the region along with your team at a L1 level. You will be required to review reports on top corporate/insurance companies/brokers with the Leadership Team and take proactive actions to address issues before escalations. Ensuring the fulfilment of SLAs and overseeing the timely submission of MIS reports to Insurance Companies/Corporate entities will be part of your key responsibilities. Additionally, you will supervise department functions such as Customer Care, Claims, Preauth, and related activities, including Claims and Cashless settlement. Coordination with Brokers, Insurance Companies, Corporate Clients, and other relevant stakeholders will also be crucial in this role. The ideal candidate should possess 2-4 years of experience in Customer Service or Client Relationship roles within the Health Insurance or TPA industry. Strong verbal, written, presentation, and persuasive skills are essential for effective communication. Experience in developing and implementing strategies, strong negotiation skills for innovative problem-solving, and excellent analytical abilities are key competencies required for this position. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is during day shifts at the designated location in person. If you are interested in this opportunity, please contact 09971006988.,