Customer Service Team Leader

0 years

1 - 3 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Provide customer service to customers in a professional manner and ensure that they receive the best possible service

 Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible

 Follow up on outstanding issues and resolve them promptly

 Maintain a high level of knowledge about company products and services

 Provide feedback and suggestions regarding improvements to company processes and systems

 Attend meetings and other events as required

 Resolve complaints from customers and provide solutions to their queries

 Adhere to company policies and procedures

 Hire, train and motivate staff appropriately

 Align self with the business strategy and objectives

 Manage performance effectively.

Job Types: Full-time, Permanent

Pay: ₹10,183.60 - ₹25,264.90 per month

Benefits:

  • Health insurance

Work Location: In person

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