Customer Service Team Leader Vidal Health Insurance TPA Private Limited

2.0 - 6.0 years

0 Lacs

haryana

On-site

Role Overview: You will be responsible for managing and retaining top corporate clients in the region along with your team at a L1 level. You will need to review reports on top corporate/insurance companies/brokers with the Leadership Team and take proactive actions to address any issues before they escalate. Fulfillment of SLAs and overseeing the timely submission of MIS reports to insurance companies and corporate clients will be a key part of your role. You will also oversee department functions like Customer Care, Claims, Preauth, and related functions. Coordination with brokers, insurance companies, and corporate clients will also be part of your responsibilities. Key Responsibilities: ...

Posted 1 month ago

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Customer Service Team Leader Vidal Health Insurance TPA Private Limited

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Team Lead/Assistant Manager/Manager in CRM for Client Servicing based in Gurgaon, you will be responsible for managing and retaining top corporate clients in the region along with your team at a L1 level. You will be required to review reports on top corporate/insurance companies/brokers with the Leadership Team and take proactive actions to address issues before escalations. Ensuring the fulfilment of SLAs and overseeing the timely submission of MIS reports to Insurance Companies/Corporate entities will be part of your key responsibilities. Additionally, you will supervise department functions such as Customer Care, Claims, Preauth, and related activities, including Claims and Cashless...

Posted 3 months ago

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Client Servicing Executive/Team Lead Vidal Health Insurance TPA Private Limited

2.0 - 6.0 years

0 Lacs

haryana

On-site

As an Executive/Team Lead in CRM for Client Servicing based in Gurgaon, your primary responsibility will be to manage and retain top corporate clients in the region at L1 Level. You will be expected to handle queries from employees of large corporations and ensure timely resolution with effective coordination. Fulfilling SLAs and overseeing the timely submission of MIS reports to insurance companies and corporate clients will be crucial aspects of your role. Additionally, you will be required to supervise department functions such as Customer Care, Claims, Preauth, and related activities, including claims and cashless settlement processes. A successful candidate for this position should have...

Posted 4 months ago

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