Customer Service Team Leader

Job Description

*Designation-Team Lead/Assistant Manager/Manager in CRM for Client Servicing Job Location: Gurgaon Industry-TPA Company or Health Insurance will only be preferred Job Description: Key Responsibilities: 1 . Management and Retention of Top corporate for the region alont with Team as a L1 Level. 2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations. 3. Fulfilment of SLAs. 4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.. 5.. Oversee department functions like the Customer Care, Claims, Preauth and related functions. 6.Claims and Cashless settlement 7. Coordination with Broker, Insurance Company and Corporate Client etc. Experience required: Experience: 2-4 years of experience in Customer Service or Client Relationship roles in Health Insurance or TPA Company Personal Attributes and Competencies: Strong verbal, written, presentation and persuasive skills that effectively communicates with Experience of making and developing strategies Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations. Strong analytical and problem-solving skills. Interested Candidate can connect -09971006988 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person