Customer Service Team Leader

Customer Service Team Leader

Company: Eternitique Client Solutions Pvt. Ltd.
Location: Pune/ On-site
Employment Type: Full-Time

About Us

Eternitique Client Solutions Pvt. Ltd. is a fast-growing customer experience and business support solutions provider. We specialize in delivering exceptional service and operational excellence to clients across diverse sectors. We are looking for a dynamic, people-oriented and performance-driven Customer Service Team Leader to join our growing team.

Job Overview

The Customer Service Team Leader will be responsible for leading, motivating, and developing a team of customer service representatives to deliver high-quality support. This role involves performance management, process improvements, coaching, and ensuring a positive customer experience across all touchpoints.

Key Responsibilities

• Supervise, mentor, and support a team of customer service executives.
• Monitor daily operations to ensure service levels and KPIs are consistently met.
• Conduct regular coaching sessions, performance reviews, and training refreshers.
• Handle escalated customer issues and provide effective resolutions.
• Track team performance using CRM tools, reports, and analytics.
• Ensure adherence to company policies, quality standards, and process compliance.
• Collaborate with management to optimize workflow and improve customer experience.
• Prepare and present performance reports and insights.
• Foster a positive, productive, and growth-oriented team environment.

Requirements

• Bachelor’s degree preferred (not mandatory for experienced candidates).
• Minimum 2–4 years of experience in customer service, with 1+ years in a team leader or supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Ability to motivate and manage a team in a fast-paced environment.
• Good problem-solving and conflict-resolution abilities.
• Hands-on experience with CRM software, call center tools, or ticketing systems.
• Willingness to work flexible shifts if required.

What We Offer

• Competitive salary and performance-based incentives.
• Growth opportunities within a rapidly expanding organization.
• Supportive leadership and a collaborative work culture.
• Skill development and career enhancement programs.

How to Apply

Interested candidates can send their updated resume to:

7276305368

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person