Eternitique Client Solutions Pvt Ltd

Customer Service Team Leader Company: Eternitique Client Solutions Pvt. Ltd. Location: Pune/ On-site Employment Type: Full-Time About Us Eternitique Client Solutions Pvt. Ltd. is a fast-growing customer experience and business support solutions provider. We specialize in delivering exceptional service and operational excellence to clients across diverse sectors. We are looking for a dynamic, people-oriented and performance-driven Customer Service Team Leader to join our growing team. Job Overview The Customer Service Team Leader will be responsible for leading, motivating, and developing a team of customer service representatives to deliver high-quality support. This role involves performance management, process improvements, coaching, and ensuring a positive customer experience across all touchpoints. Key Responsibilities Supervise, mentor, and support a team of customer service executives. Monitor daily operations to ensure service levels and KPIs are consistently met. Conduct regular coaching sessions, performance reviews, and training refreshers. Handle escalated customer issues and provide effective resolutions. Track team performance using CRM tools, reports, and analytics. Ensure adherence to company policies, quality standards, and process compliance. Collaborate with management to optimize workflow and improve customer experience. Prepare and present performance reports and insights. Foster a positive, productive, and growth-oriented team environment. Requirements Bachelor’s degree preferred (not mandatory for experienced candidates). Minimum 2–4 years of experience in customer service, with 1+ years in a team leader or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to motivate and manage a team in a fast-paced environment. Good problem-solving and conflict-resolution abilities. Hands-on experience with CRM software, call center tools, or ticketing systems. Willingness to work flexible shifts if required. What We Offer Competitive salary and performance-based incentives. Growth opportunities within a rapidly expanding organization. Supportive leadership and a collaborative work culture. Skill development and career enhancement programs. How to Apply Interested candidates can send their updated resume to: 7276305368 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Work Location: In person