Customer Service Team Leader

1. Must have experience of min 1 year as Team Leader in the BPO Industry with a team handling experience of min 15 advisors.

2. Need to monitor calls and provide regular coaching and mentoring to agents and track low performers in the team.

3. Should be able to download and maintain CMS reports related to team staffing, AHT – track aux adherence and ensure discipline is maintained in the team.

4. Should be able to understand & deliver key process metrics.

5. Ensure timely download of process updates/product guidelines.

6. Support to WFM or RTM team to meet the SLA’s of the process.

7. Manage Shrinkage, Attrition and plan career mapping for agents.

8. Should have basic knowledge of data analytics. Should be able to prepare weekly & monthly review presentation.

9. Should follow the roster properly.

10. Willing to work in rotational shift and week offs.

11. Location - Baner

12. Salary - INR 30,000/- CTC. Paid Leaves plus Medical Insurance.

Contact:

Ashwini (HR) - 9529767867.

We are only hiring experienced as a TL (Teams Leader) from BPO, Customer Service and Voice Process.

Immediate Joiner required.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you an immediate joiner?

Education:

• Bachelor's (Required)

Experience:

• Team Leader: 1 year (Required)

Language:

• English (Required)

Location:

• Baner, Pune, Maharashtra (Preferred)

Work Location: In person