Customer Service Team Leader

As a Team Leader/ Assistant Manager Customer Service at our company located in Greater Noida, you will be responsible for leading a team of at least 20 individuals. Your key responsibilities will include: - Leading and managing a team of customer service representatives - Ensuring high levels of customer satisfaction through excellent service delivery - Monitoring team performance and providing regular feedback for improvement - Handling escalated customer complaints and resolving issues in a timely manner - Collaborating with other departments to improve overall customer experience The qualifications required for this role include: - Graduation degree - Minimum 4+ years of experience in a customer service role - Proven experience in team handling of at least 20 people - Excellent communication and leadership skills If you are passionate about delivering exceptional customer service and have a proven track record of leading teams to success, we would love to hear from you. Please reach out to us at 9267913524 or recruiter7.spbcgroup@gmail.com to express your interest in this opportunity.,