Customer Service Team Leader

Job Summary:
We are looking for a proactive and result-driven Customer Service Team Leader to manage and motivate our outbound tele caller team. The role involves leading a team of customer service executives who focus on outbound calling, lead generation, and conversion, while ensuring excellent customer engagement and consistent achievement of sales objectives.

Key Responsibilities:

• Lead, mentor, and supervise a team of outbound customer service executives.
• Monitor daily outbound call activities, ensuring targets for lead generation, appointments, and conversions are achieved.
• Train and coach team members on sales techniques, objection handling, and customer engagement.
• Set performance goals and track KPIs such as call volumes, conversion ratios, and customer satisfaction.
• Implement calling strategies and scripts to improve efficiency and sales outcomes.
• Handle escalated customer calls and ensure timely resolution.
• Maintain and analyze team performance reports; suggest improvements for higher productivity.
• Collaborate with sales and marketing teams to align outbound strategies with company objectives.
• Ensure compliance with company policies and quality standards during all customer interactions.
• Motivate the team with recognition, feedback, and performance-driven incentives.

Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 3+ years of experience in outbound sales/customer service, with at least 1–2 years in a team leader role.
• Strong knowledge of outbound telesales techniques and customer relationship management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze performance metrics and drive improvements.
• Proficiency in CRM tools, Excel, and reporting dashboards.
• Target-driven mindset with the ability to motivate a team in achieving goals.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month