Customer Service Team Leader

Job Title: Team Leader

Job Overview:

We are looking for a Team Leader – Operations & Coordination to manage and mentor a team of calling executives and project coordinators. The ideal candidate will have strong leadership, task management, and reporting skills to ensure smooth execution of client deliverables, team productivity, and inter-department coordination.

Key Responsibilities:

• Supervise, guide, and mentor a team of calling executives and project coordinators
• Assign tasks, track progress, and ensure deliverables are completed on time
• Monitor team performance using KPIs and maintain quality standards
• Coordinate with multiple departments to ensure seamless execution of incentive schemes and operational workflows
• Prepare, review, and share Excel/Google Sheet-based reports, dashboards, and updates
• Manage client and internal escalations to ensure timely resolutions
• Conduct regular training, motivation, and feedback sessions with the team
• Foster a collaborative, productive, and growth-oriented work environment

Required Skills & Qualifications:

• Minimum 1–5 years of team handling experience
• Strong leadership, organizational, and people management skills
• Excellent verbal and written communication skills
• Proficiency in Google Sheets/Excel (Pivot Tables, Formulas, Dashboards)

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per month

Benefits:

• Food provided
• Paid sick time

Experience:

• Team management: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7876212244