Customer Service Support Manager

This Job is only for people who are in Gwalior, M.P. - Salary - 18 K per month

Job Title:

Location:

Shift Timing:

• 6:30 AM – 10:00 AM (Work from Home)
• 10:30 AM – 3:00 PM (Work from Office)

• Job Type:

  Full-time

• Language Requirement:

  Excellent spoken and written English

• Experience:

  Minimum 2 years (preferred)

Job Overview

Customer Support Manager

Key Responsibilities

• Handle and resolve customer queries in a timely and professional manner
• Manage a small support team, monitor performance, and ensure SLA adherence
• Escalate and coordinate with internal departments when needed
• Deliver high-quality communication and support to clients across time zones
• Report daily support metrics and client concerns to leadership
• Ensure smooth handoff between WFH and office operations

Who We're Looking For

• Based in

  Gwalior

  (this is mandatory)
• Fluent in

  English – written and verbal

• Prior experience in customer service, client support, or call center environment (international preferred)
• Comfortable with a hybrid work schedule: WFH (early morning) + Office (from 10:30 AM)
• Strong interpersonal, problem-solving, and leadership skills
• Ability to remain calm and solution-focused under pressure

What We Offer

• Exposure to international clients and standards
• Competitive compensation based on experience
• A dynamic, collaborative work environment
• Career growth opportunities in a scaling organization

How to Apply:

updated resume

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