Customer Service Support Manager

Company Description

Sixteen Dreams is transforming India's e-commerce landscape by building a portfolio of leading brands across major industries such as consumer electronics, beauty, and food. With a vision of market leadership, we are creating dynamic, innovative solutions that set us apart in the industry. Our team is dedicated to pushing boundaries, shaping the future, and leaving a lasting impact. Join us in this exciting journey to redefine the market and achieve excellence across the nation.

Role Description

Qualifications

• Extensive experience in customer support, preferably with prior experience in a managerial or team lead role.
• Strong understanding of customer support operations, escalation handling, and service quality management.
• Hands-on experience with CRM systems (working knowledge of popular CRM tools is required).
• Proven ability to lead, manage, and motivate a support team.
• Excellent verbal and written communication skills in English; proficiency in Hindi is required.
• Ability to communicate clearly, professionally, and confidently with customers and team members.
• Strong decision-making, problem-solving, and conflict-resolution skills.
• Ability to manage performance, discipline, and productivity within the team.