Customer Service Support Manager

Company Description

SAKSHAM OFFICE AUTOMATION PVT LTD is a leading provider of document solutions and services, specializing in multi-functional devices (MFDs) such as photocopy machines, network printers, and scanners. The company offers tailored, end-to-end solutions for network printing, photocopying, and scanning services, with options for dedicated manpower based on client needs. With a strong presence across 70+ locations in India, SAKSHAM is trusted by over 100 satisfied customers for its prompt support, high service standards, and competitive pricing. The organization is committed to reducing documentation costs for businesses while fostering long-term client relationships through streamlined and professional services.

Role Description

This is a full-time on-site role for a Customer Service Support Manager based in Gurgaon. The Customer Service Support Manager will manage day-to-day customer service operations, addressing customer inquiries and ensuring customer satisfaction. The role includes resolving customer issues, implementing service improvements, and providing technical and operational support. The candidate will work closely with the support team to maintain high service levels and meet organizational goals.

Qualifications

• Strong skills in Customer Service and Customer Satisfaction to effectively address client needs and ensure positive experiences.
• Proficiency in Customer Support and Technical Support to resolve inquiries and technical challenges efficiently.
• Analytical Skills to identify service trends, issue patterns, and potential improvements.
• Excellent communication and interpersonal skills to manage relationships with both clients and team members.
• Experience in process optimization and maintaining consistent service standards.
• Bachelor's degree in Business Administration, Management, or a related field is preferred.
• Prior experience in customer service management or a related role is advantageous.
• Ability to work collaboratively within a dynamic team environment to meet organizational objectives.