Customer Service Specialist

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About our client

Our client is a health tech startup founded by an IIT Bombay alumnus and ex-management consultant. Backed by industry veterans, we are pioneering disruptive solutions in diagnostics, including India’s first full-stack material cost management system for mid to large healthcare setups. Our mission is to transform healthcare operations through intelligent, scalable, and impactful technology.

Job Summary:

As a Customer Success & Implementation Associate, you will be responsible for managing client relationships, ensuring successful onboarding and implementation, and driving customer satisfaction and retention. You will also play a key role in project management and support the junior customer success team.

Key Responsibilities:

• Own end-to-end client relationships including onboarding, training, and support.

• Lead on-site implementation and project management for enterprise clients.

• Build and maintain PMO trackers, implementation cadences, and reporting structures.

• Collaborate with internal teams to develop customer success strategies and support content.

• Communicate effectively with senior stakeholders to understand client needs and drive adoption.

• Mentor and oversee junior Customer Success Specialists during implementation projects.

Qualifications & Skills

1–3

• Prior experience in project management, PMO, or implementation is a strong advantage.

Technical aptitude:

Strong communication skills:

Domain Expertise Preference

• Familiarity with pathology labs and hospitals operations.

• Understanding of diagnostic workflows and pathology technician roles.

• Experience interacting with purchase departments and decision-makers in healthcare settings.

• Site visits and implementation of diagnostic software across pathology labs.

• Installation and configuration of software solutions at client locations.

• Provide technical support and training to pathology staff and technicians.

• Act as a liaison between software development teams and end users.

Travel & Coverage

• Willingness to travel PAN India, including weekly site-to-site visits.

• Flexibility to work across multiple cities and healthcare institutions.

Advantageous Traits

• Prior experience in software sales or healthcare IT solutions.

• Ability to identify and communicate the advantages of diagnostic software to pathology professionals.

• Self-driven and adaptable to dynamic field environments.

Why Join Us?

• Be part of a fast-growing health tech startup backed by industry leaders.

• Work directly with senior leadership and make a tangible impact on healthcare delivery.

• Gain hands-on experience in enterprise implementations and customer success.

• Enjoy a collaborative and dynamic work environment with growth opportunities.

We would love to hear from you.

If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you

manaswi@engageexperts.in