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Akku
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Customer Service Specialist

Customer Service Specialist

0 years

|

0 Lacs

chennai tamil nadu india

Posted:15 hours ago| Platform:

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Skills Required

service ids onboarding offboarding retention backup migration vault reports storage support content troubleshooting drive

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Create email IDs for new employees and manage onboarding setup (OUs, policies, licenses)
Handle offboarding by disabling access, wiping devices, removing groups, and managing mail forwarding
Manage mailbox deletions, retention, and backup/migration to shared mailboxes
Assign and manage Akku and Google Vault licenses for eligible users
Create and configure Google Groups with correct permissions
Prepare monthly MIS reports on joiners, leavers, storage, and other key metrics
Share monthly separated-user lists with RCC/RDC teams
Monitor inactive accounts and follow up for deactivation
Support email creation/separation for RV and Polytechnic institutions
Upload content to institutional websites and verify updates
Assist users with GWS features (labels, filters, access configurations)
Perform account locking/unlocking as required for audits
Support ad-hoc projects and implementation tasks
Handle day-to-day troubleshooting for Mail, Drive, and user access

.

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