Customer Service Representative

Job Description

ABOUT सादा / SAADAA We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone. #RAHOSAADAA #PEHNOSAADAA Ranked among the Top 1% Shopify stores in India, we’ve been bootstrapped and profitable with industry-leading benchmarks. We've grown from a 100 sq. ft. garage to a 150+ people team within just 4 years. WHAT ARE WE LOOKING FOR? We are looking for Customer Support Executive with 0–2 years of experience who can become the voice of our brand across various customer touchpoints—calls, chats, emails, or social media. You’ll be the first point of contact for our customers and play a key role in shaping their experience with us. From answering questions to resolving issues, you’ll turn everyday support into something memorable. WHAT YOU WILL BE RESPONSIBLE FOR? Handle inbound and outbound customer interactions through calls, chats, emails, and social media Assist customers with their orders, returns, refunds, exchanges, and other service-related issues Provide accurate and clear information about products, offers, and company policies Manage complaints and escalations with empathy and a solutions-first mindset Follow up on unresolved issues to ensure complete customer satisfaction Maintain proper documentation of each interaction in CRM tools Coordinate with internal teams (logistics, warehouse, tech) to resolve queries Meet daily/weekly performance benchmarks like response time, resolution rate, and CSAT Uphold the brand’s tone of voice and values in every communication REQUIREMENTS / SKILLS 0 to 2 years of experience in a customer-facing role (Freshers welcome!) Fluency in English and Hindi (additional languages are a plus) Excellent communication—both written and verbal Strong listening and problem-solving skills Ability to stay calm and professional under pressure Basic knowledge of e-commerce operations and CRM tools Good time management and multitasking ability Detail-oriented and highly organized A team player with a customer-first attitude WHY BE A PART OF सादा / SAADAA? Do you feel out of place in a world full of unnecessary complexities? Do you find joy in helping others and solving problems? Do you believe small interactions can create big impact? Do you think listening is as important as speaking? Are you someone who puts people first? If yes — you're in the right place. We believe simplicity, empathy, and better basics are the foundation of great customer experiences. WHAT WE OFFER A team of empathetic problem solvers Competitive salary A clear growth path within the Customer Experience team A culture that encourages continuous learning Supportive and collaborative work environment An opportunity to create meaningful impact through every customer interaction