Customer Service Representative

Customer Service Representative (Chat / Call / Email Support)

Location:

Salary:

Schedule:

About the Role:

Customer Service Representative

If you love solving problems, communicating clearly, and helping customers have a great experience — this is the perfect role for you.

Key Responsibilities:

• Handle

  inbound customer queries

  via chat, call, and email across brand platforms.
• Resolve issues quickly while maintaining high-quality service standards.

• Log and track

  all interactions using CRM and internal tools.
• Follow up on pending or escalated issues until closure.
• Communicate clearly and professionally with empathy and patience.
• Share actionable feedback with team leads to improve internal processes.
• Meet key metrics — response time, resolution rate, and customer satisfaction.

Who You Are (Preferred Profile):

• Education:

  10+2 or Graduate in any discipline.

• Experience:

  6 months–4 years in Customer Support (Chat/Email/Voice) — preferably in

  D2C, e-commerce, healthcare, or wellness

  .
• Strong verbal & written communication skills.
• Familiar with

  CRM tools

  (Freshdesk, Zendesk, etc.) — an added advantage.
• Calm, customer-first attitude and problem-solving mindset.

Why Join Us

• Competitive pay with

  monthly incentives

• Supportive, growth-oriented team culture
• Learn from experienced managers and fast-track your career in customer experience
• Opportunity to work with

  a growing consumer brand in Mumbai

Ready to Apply?

hiring@skillveda.ai

“Application – Customer Support Executive (Mumbai)”

Customer Support Executive, Customer Service Executive, Customer Support Associate, Chat Support Executive, Voice Process Executive