Customer Service Representative

0 years

2 - 3 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Customer Support & Relationship Management

  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with product information, service queries, pricing, and purchase guidance.
  • Maintain positive relationships and deliver excellent customer experience.
  • Follow up with customers to ensure satisfaction and resolve any concerns.

Sales & Conversion

  • Convert inquiries into confirmed sales through effective communication and consultative selling.
  • Promote and upsell relevant products/services to increase revenue.
  • Understand customer needs and recommend suitable products.
  • Meet daily/weekly/monthly sales and conversion targets.

Communication & Coordination

  • Coordinate with operations, logistics, and billing teams for order processing and delivery.
  • Maintain customer records and interactions using CRM tools.
  • Share customer insights and feedback with sales and marketing teams.

Problem Solving & Service Recovery

  • Handle customer complaints and escalate unresolved cases to the concerned department.
  • Provide appropriate solutions and alternatives within timelines.

Documentation & Reporting

  • Maintain accurate call logs, sales records, and reports.
  • Present performance reports and suggest improvements.

Professional Conduct

  • Follow call scripts, company policies, and quality communication standards.
  • Maintain confidentiality of customer data and internal information.
  • Represent the brand positively during every interaction.

Job Type: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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