Customer Service Representative

Job Description

We are seeking a proactive and customer-focused Customer Service Representative (CSR) to join our growing trucking and logistics company. The ideal candidate will act as a vital link between customers, dispatch, and drivers—ensuring high-quality service delivery, effective communication, and operational efficiency. Responsibilities Serve as the first point of contact for customer inquiries via phone, email, or internal systems. Handle booking requests, load confirmations, and status updates for shipments. Coordinate with dispatchers and drivers to ensure timely pickup and delivery of freight. Monitor and track shipments using internal software and provide real-time updates to clients. Resolve customer complaints and issues promptly and professionally. Maintain accurate and up-to-date records in the transportation management system (TMS). Communicate service failures, delays, or other issues proactively to customers and internal teams. Assist in preparing shipping documents, customs paperwork, and compliance reports when required. Work collaboratively with operations, billing, and safety teams to ensure seamless customer service. Qualifications Previous experience in a customer service role, preferably in trucking, logistics, or transportation. Strong understanding of freight operations, dispatch procedures, or related logistics functions. Excellent verbal and written communication skills. Proficient with MS Office and TMS or logistics software (e.g., TruckMate, Loadlink, etc.). Ability to handle a fast-paced environment with changing priorities. Strong problem-solving skills and attention to detail. Show more Show less