Customer Service Representative

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Noida. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Handle

  client and guest communication

  (calls, messages, emails) professionally and promptly.
• Assist with

  event coordination support

  — confirmations, RSVPs, guest lists, logistics updates.
• Manage

  vendor coordination and follow-ups

  where required.
• Maintain

  CRM / contact databases

  and ensure all client data is organized and updated.
• Support the team in

  pre-event preparations and post-event feedback collection.

• Resolve guest queries with empathy, efficiency, and a solution-oriented approach.
• Collaborate closely with operations, creative, and hospitality teams to ensure smooth flow of information.

Desired Skills & Qualities

• Excellent spoken English and written communication
• Strong organisation and multitasking skills.
• Calm and composed under pressure.
• Prior experience in events, hospitality, or luxury brands preferred.
• Warm, polished, and client-focused personality.