Customer Service Officer

Equitas Small Finance Bank

3 - 4 years

1 - 3 Lacs

Amritsar

Posted:1 week ago| Platform:

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Skills Required

Banking application software Customer Service customer relationship BFSI Software Applications customer complaints customer care banking operations Banking Products customer support computer systems customer handling retention finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-4 years of experience in the BFSI industry.

Roles and Responsibility

Provide excellent customer service and resolve customer complaints professionally.
Handle customer inquiries and issues via phone, email, or in-person.
Develop and maintain strong relationships with customers to increase loyalty and retention.
Collaborate with internal teams to resolve complex customer issues.
Identify and escalate potential risks or fraud cases to senior management.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Strong communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Basic knowledge of banking products and services is required.
Problem-solving and analytical skills are necessary.
Proficiency in using computer systems and software applications is expected.
Ability to work collaboratively as part of a team.

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