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Equitas Small Finance Bank logo

Customer Service Officer

2 - 3 years

4 - 5 Lacs

Rohtak

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Finance Customer Service customer relationship BFSI Banking customer complaints customer care upsell business development cross selling sales Banking Products customer support marketing cse relationship management customer experience branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of banking products and services, including small finance banking. Excellent problem-solving and analytical skills. Ability to build strong relationships with customers and colleagues. Familiarity with EQU/CSO/1311262 systems and processes is an advantage.

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Equitas Small Finance Bank
Equitas Small Finance Bank
www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

    Key People

  • Parthasarathi Mukherjee

    Managing Director & CEO

  • Rajesh Kumar Chaturvedi

    Executive Director

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