Customer Service Officer

Kickstart your career in customer service with India's top e-commerce brand! Freshers with good English skills are highly encouraged to apply. Key Responsibilities: - Handle inbound voice calls from customers regarding orders, delivery status, returns, refunds, product information, etc. - Deliver exceptional customer service while resolving queries and complaints effectively. - Maintain customer interaction records in the system. - Adhere to call handling guidelines and service levels. - Work closely with the operations team to ensure customer satisfaction. Eligibility Criteria: - Qualification: Minimum 12th Pass / Graduate - Experience: Freshers & experienced individuals are both eligible - Communication Skills: Fluent English communication is mandatory - Good listening and soft skills Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: Rotational shift Additional Benefits: - Performance bonus - Yearly bonus Language: English (Required) Work Location: In person Expected Start Date: 15/04/2025,