Quality Analyst

Company Description Startek is a global provider of technology-enabled business process outsourcing solutions with more than 45,000 outsourcing experts across 54 delivery campuses worldwide. They offer omni-channel customer care, customer acquisition, order processing, technical support, and analytics services through various communication channels to deliver superior business results for clients. Role Description This is a full-time Quality Analyst role based in Bhubaneswar. The Quality Analyst will be responsible for monitoring and evaluating the quality of inbound and/or outbound customer interactions. They will conduct audits, provide feedback to agents, identify areas for improvement, and ensure adherence to quality standards and processes. Qualifications Quality Assurance, Quality Control, and Quality Management skills Experience in customer service quality assessment and evaluation Attention to detail and analytical skills Knowledge of quality monitoring tools and software Strong communication and interpersonal skills Ability to work well in a team and collaborate effectively Experience in the BPO industry is a plus Bachelor's degree in a relevant field Show more Show less